Can't find what you need? We're here to help. Browse our most common inquiries below, or start a live conversation with our concierge team on WhatsApp.
10
Questions Answered
Personalized laser branding updates require an additional 4 to 6 business hours within our Nairobi workshop layout framework before transit processing begins.
Yes. Our traditional shuka stocks change weekly. You can specify color themes (e.g., Red/Black, Blue/Chrome) inside the custom text window on the product page or coordinate choices directly via our WhatsApp concierge link.
Your selected items are arranged securely inside a clean, rigid, un-rounded keepsake presentation box, cushioned with protective tissue, wrapped in velvet ribbon cords, and finished with a custom handwritten botanical card.
Absolutely. We routinely handle multi-destination drops for corporate clients within Kenya. Reach out to our wholesale desk to arrange secure coordinate routing for multiple delivery paths.
Items modified with custom engravings, specific branding motifs, or personalized card calligraphy are final and cannot be returned or exchanged. Unaltered drinkware and apparel products can be returned within 7 business days if they are in their original packaging.
Orders finalized and confirmed before 11:00 AM EAT process for immediate afternoon delivery. Shipments verified past that window move out for distribution early the following morning.
Once your package transfers to our regional courier lines (such as Wells Fargo or G4S), your invoice dashboard instantly updates with an automated transit tracking sequence number.
Yes. Our infuser teapots use premium borosilicate compounds designed to easily handle boiling water temperatures up to 150°C without risk of cracks or thermal breakage.
If your order has not entered our calligraphy phase, our concierge managers can manually edit your text script. Reach out immediately via our WhatsApp button with your invoice reference number.
Points calculate automatically at a rate of 5 reward units for every KSh 100 settled. Tier updates happen instantly inside our user database when your transactional threshold clears.
